Refund policy
Return and Refund Policy
At Tholo Store, we want every return or refund request to be handled clearly, fairly, and professionally.
Return Window
Customers may request a return within 30 days of delivery.
Return Eligibility
We accept returns for both defective and non-defective items.
To be eligible for a return, non-defective items should be:
- Unused
- In their original condition
- Returned with the original packaging and included accessories when applicable
Items that are damaged through misuse, altered, or returned incomplete may not be eligible for a refund.
How to Request a Return
Before sending any item back, please contact us at contact@tholostore.com.
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos when the item is damaged, defective, incorrect, or when photos are relevant to the request
Our support team will review your request and provide the correct return instructions and return address when applicable.
Please do not send an item back before receiving return instructions from Tholo Store.
Return Method
Approved returns must be sent by mail using the return instructions provided by our support team.
Return Shipping Costs
For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide the appropriate resolution.
Restocking Fee
We do not charge a restocking fee for approved returns.
Refunds
We currently provide refunds rather than exchanges.
If a refund is approved, it will be issued to the original payment method when applicable.
Approved refunds are processed by Tholo Store within 5 business days. After the refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges may not be refundable unless required by applicable law or the return is related to an error with the order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@tholostore.com.
Include your order number, a description of the issue, and clear photos when appropriate.
We will review the information provided and determine the appropriate resolution.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.
Questions
For questions about returns, refunds, damaged items, or order issues, contact us at:
contact@tholostore.com
Tholo Store