Common questions
Where do you ship?
THOLO Store is focused on customers in the United States. Standard shipping is $2.99 for orders under $50. Orders of $50 or more ship FREE with standard shipping. Estimated delivery is 2–7 business days, depending on the item. Available shipping options are shown at checkout.
How fast will my order arrive?
Standard shipping is $2.99 for orders under $50. Orders of $50 or more ship FREE with standard shipping. Estimated delivery is 2–7 business days, depending on the item. The available option is shown at checkout. Delivery dates are estimates and may vary based on fulfillment and carrier conditions.
How can I track my order?
When tracking is available, it is included in the shipping confirmation email. If you need help, email contact@tholostore.com with your order number.
How do returns work?
Please contact us before sending anything back. We will confirm whether the item is eligible, provide the correct return instructions, and explain the next steps for your order.
Is checkout secure?
Checkout is handled through Shopify's checkout experience. Use the payment options presented at checkout and never send payment information by email.
Are all products THOLO-branded?
No. We identify THOLO-branded products clearly. Products without THOLO in the title are not presented as THOLO-branded.