Common questions
Where do you ship?
THOLO Store is focused on customers in the United States. Available shipping methods, fees, and estimated timing are shown at checkout and can vary by item and destination.
How fast will my order arrive?
We work with US-based fulfillment partners and aim to keep shipping straightforward. We do not promise a fixed delivery date unless Shopify checkout provides one for your order.
How can I track my order?
When tracking is available, it is included in the shipping confirmation email. If you need help, email contact.tholo@gmail.com with your order number.
How do returns work?
Please contact us before sending anything back. We will confirm whether the item is eligible, provide the correct return instructions, and explain the next steps for your order.
Is checkout secure?
Checkout is handled through Shopify's checkout experience. Use the payment options presented at checkout and never send payment information by email.
Are all products THOLO-branded?
No. We identify THOLO-branded products clearly. Products without THOLO in the title are not presented as THOLO-branded.