Returns and refunds
Please contact us before returning any item. Do not send a product to an address found elsewhere on the internet; we will confirm the correct instructions for your order first.
How to request help
- Email contact.tholo@gmail.com with your order number.
- Tell us which item you want to return and why.
- Wait for confirmation of eligibility, return instructions, and next steps.
Return eligibility, return instructions, and refund timing can vary by item and order. We will confirm those details before you send anything back.